Why should UAE firms think of Implementing RPA beyond their Accounting Department?
Vimal Ramachandran, Director
We all know the impact Robotic Process Automation makes in finance and accounting departments of an enterprise. It is sort of a perfect department for RPA implementation as it has a lot of repetitive human tasks such as invoice creation and procession, digital signatures as well. But in these COVID-19 affected times, more companies are realizing RPA can be as useful for their other departments as well. Earlier adopters are using RPA for improving their business processes and to streamline their operational workflows. Moreover, they are making this technology as an important tool to gain competitive advantage over their rivals and to increase their go-to-market time. RPA applications, these days can also be an indicator of how digitally mature a company is.
I am going to throw some light on where exactly RPA can be used other than to bolster financial performance of a company. Let us begin with the biggest asset of a company, their employees. In this era of Work from Home, induction & training of new employees can be a difficult job for HR managers. With the use of RPA bots, these processes can automate, and the employees will feel connected with the organization. This can also lessen the burden on HR managers as the whole induction and training process would be automated; also such Bots can be used to engage the employees in many ways.
These days, it is also extremely important to resolve any customer related issues swiftly. According to a recent study, about 60% of the customers believe that an ultra-quick resolution to their issues is the major factor or aspect they look in a vendor. If you can reduce the time that you spend in handling a particular customer, it can lead to a better customer experience. This can be achieved through organizations automating the blind spots in customer service processes and targeting faster outcomes in certain areas of the same. RPA applications will also remove any potential bottlenecks and thereby ensure high levels of customer satisfaction.
Another area of automation a company can consider is the multi-level approval processes required in order management. These processes are extremely time taking and will involve lot of manual works including the data entry to going through scrutinization and change processes to the final approval with the digital signature. Normally, all these steps require a lot of manual intervention and more importantly induced communications through email or chat reminders. All such steps can be defined and automated using RPA bots.
From logistics to healthcare, industries are on the lookout for innovative solutions that can lessen the burden on their employees and at the same time with a faster & error-free output. Industries such as Oil & Gas are automating lot of their daily works through RPA making it completely a paperless office. This is just not restricted to financial accounting automation, organizations are slowly expanding RPA to other section of their businesses, particularly in the high-order, high-value use cases. Such changes can help transform their business workflows altogether.
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